Hybrid Chatbots

Hybrid chatbots combine rule-based responses with AI-powered processing, offering flexibility in handling user inquiries. They provide structured guidance while allowing AI to handle unexpected queries.

Key Features:

• Combines rule-based and AI elements
• Balances structured and dynamic responses
• Improves over time with data input
• Supports multiple use cases

Best For:

• Businesses that need both automation and flexibility
• Organizations managing high-volume customer support
• Customer service bots with escalation to human agents