Definition and Purpose of Chatbots

Chatbots are software applications that use artificial intelligence and predefined scripts to communicate with users. They can handle inquiries, automate repetitive tasks, and assist users in various industries. With advancements in AI and machine learning, modern chatbots can understand context, process natural language, and provide human-like responses, making interactions more engaging and effective.

Businesses across various industries use chatbots for different purposes, including lead generation, customer support, and workflow automation. E-commerce stores implement chatbots to assist customers with product recommendations and order tracking, while healthcare providers use them for appointment scheduling and patient support.

Key Features:

• Automates conversations and responses
• Can be AI-driven or rule-based
• Supports multiple communication channels (web, mobile apps, social media, messaging platforms)
• Enhances user engagement and experience by providing instant support
• Reduces human workload and operational costs